Notes, questions and the learner view
What you can see about one learner, which notes they can read, and why an answered question sometimes still shows.
- Everything about one learner on one page, instead of five
- Every note is written for a stated audience — the learner, or staff only
- Notes are append-only, so the record of what was thought at the time survives
One learner, one page
The learner view gathers what a mentor needs about one person: their progress, their recent work, the questions they have written down, and the notes written about them.
If you are not assigned to someone, their page does not exist for you. That is not a polite refusal hiding a real page — without an assignment there is no record to resolve, and the page says so rather than implying that asking the right way would work.
Notes and who reads them
Every note is written at one of two tiers:
- Learner-visible — the learner reads it, and so does staff. Use it for feedback, direction and anything they should be able to look back at.
- Staff only — staff read it; the learner never does. Use it for the things a colleague needs to know and a learner should not read about themselves out of context.
The tier is stored on the note and applied every time it is read. There is no "unsend".
Append-only, and why
Notes cannot be edited or deleted. A correction is a new note.
This costs something — a clumsy sentence stays clumsy — and it buys something worth more: the sequence of what a mentor understood, and when, stays intact. A record that can be revised after the outcome is known is not evidence of anything.
Open questions, and their limits
When a learner writes a question in a daily reflection, it surfaces on this page instead of waiting for them to raise it again.
Whether a question has been answered is inferred, not known. The page treats a learner-visible note written after the question as an answer. So:
- An answer given on a call or on a submission is invisible here, and the question stays open. Better to see it twice than to lose it.
- An unrelated note written after a question can hide it. The page counts those and tells you how many, so a hidden question is never a silent one.
If the notes cannot be read at all, nothing is treated as answered and the page says the signal is unavailable — an unknown reads as unknown, never as zero.
Frequently asked
Who can read the notes I write?
It depends on the visibility you choose. A learner-visible note is readable by the learner and by staff. A staff-only note is readable by staff and never by the learner. The tier is stored on the note and applied when it is read, so changing your mind later is done by writing a new note, not by rewriting an old one.
Can I edit or delete a note?
No. Notes are append-only by design: a correction is a new note. What a mentor thought at the time is part of the record, and a record that can be rewritten after the fact is not one.
Where do 'open questions' come from?
From the learner's own daily reflections — when someone writes down a question, it surfaces here rather than waiting for them to ask again.
Why does a question I answered still show?
Because the page infers an answer from a learner-visible note written after the question. If you answered on a call, or in a comment on their submission, there is nothing for it to see and the question stays. The reverse is also possible: an unrelated note written after a question can hide it, so the page reports how many were hidden that way. Neither direction is silent.
What do I see if I open a learner I am not assigned to?
Nothing — the page reports that there is no such learner for you, which is also the honest answer: without an assignment, that learner's record does not resolve for you at all.
Related guides
Who you are responsible for, how people arrive on your list, and exactly what being assigned lets you see.
ReadHow work reaches a reviewer, why you can only hold three items at once, and what escalation and SLA actually mean here.
ReadHow people are enrolled on courses, how progress is tracked, and how readiness is measured.
Read