Getting help
When to use the AI Tutor, the community, or a ticket.
- Three escalation paths — instant AI, peers, or the team — so you're never stuck
- Ticket replies arrive in a thread with a bell notification
- Clear split between miatz issues (Support) and practice-app bugs (Bug Reports)
Three ways to get unstuck
1. AI Tutor — instant answers on concepts, code and debugging.
2. Community — ask peers and mentors in the forum.
3. Support ticket — for account issues, platform bugs, or anything that needs the team. Go to Support → New ticket, pick a category, and we'll reply in your ticket thread (you'll get a bell notification).
Found a bug in a practice app?
That's different — use Bug Reports to log defects you find while testing the Apps-to-Test targets. Those earn XP. Use Support for issues with Miatz itself.
The journey, step by step
| Step | What you do | What you get |
|---|---|---|
| Ask the AI Tutor | Get instant answers on concepts, code and debugging | Most questions resolved in seconds |
| Ask the community | Post to peers and mentors in the forum | Human perspective on the trickier questions |
| Raise a ticket | Go to Support → New ticket and pick a category | The team replies in your ticket thread with a bell notification |
Frequently asked
When should I raise a support ticket?
For account issues, platform bugs, or anything that needs the team — the AI Tutor and community cover concepts and code questions faster.
I found a bug in a practice app — is that a support ticket?
No — use Bug Reports to log defects in Apps-to-Test targets (those earn XP). Use Support for issues with miatz itself.
How do I know when the team replies?
You get a bell notification, and the reply lands in your ticket thread.